Frequency Asked Questions

What is Suddenlee?

Suddenlee is a shopping platform that provides online shoppers with next day delivery from all their favorite stores in a single box.

How many retailers can you purchase from?

You can purchase from any number of retailers and combine the items into one shipment.

My favorite store isn't on your list? Help!

Try using the “Buy with Suddenlee” Button on the website that you want to shop and we’ll do our best to track down what you’re looking for from that store.If that doesn't work, feel free to email us at shop@suddenlee.com to get help from one of our shopping experts. Don’t worry, either way we’ll be in touch with an update by 5pm (Mon-Fri) and we’ll do our best to take care of you!

How does the platform work with retailers?

All orders are made through Suddenlee. Once an order is placed, we make the purchase from each respective retailer, package everything together and ship it for guaranteed delivery the next day. As a member you receive all the original sales receipts.

Why does Suddenlee only service select areas?

In order to meet our next day delivery guarantee and keep our service fee as low as possible, we carefully select our shopping locations and our customer service area. Currently, we service the Northeast US with our next day service. Our exact coverage area can be viewed here. We hope to expand to other parts of the country with our free unlimited next day membership soon! I live outside your Northeast service area, but I would still like to use your service to make purchases from multiple stores or from stores that aren't available in my area. Can you shop for me?

What payment types do you accept?

Suddenlee accepts all major credit and debit cards as well as PayPal. All payments are currently processed via PayPal checkout.

When do I need to place my order by for next day delivery?

All orders need to be placed Monday through Friday by 1:00 pm (Eastern) to be eligible for next day delivery. Orders placed after that time will be processed during the next business day. Orders placed on Saturday or Sunday will be delivered by the next Tuesday thereafter.

How do you know if the item that I want is in stock?

In most cases, we won't know that an item is definitely available until we get to the store. Our shoppers and shopping experts will do their best to locate the items you request, but sometimes items are in such limited supply that we aren't able to locate them. After giving each request our best attempt at purchase, we'll send you an email by 5pm to confirm the status of each item requested. You will only be charged for the items we purchase for you and their applicable service fee.

Why can I only order items that are available in stores?

Suddenlee acquires your items from physical store locations, so “online only” merchandise can only be purchased directly from the retailer's website.

Can I use discount codes that are available only online from the retailers I shop?

Suddenlee purchases your items in store, so online only products, prices and discounts are not applicable. We will purchase your items at the lowest price available in-store and will pass along any savings we receive to you.

Can you find clearance items or deeply discounted sale merchandise?

We'll do our best, but these items are often in limited supply and can be impossible to find in stores.

Can I cancel my order?

All orders can be canceled up until 10am ET on the day the order is scheduled to be processed (i.e. the day before delivery). After 10am, items are purchased to fulfill all orders and cancellation is not permitted.

What if I need to return my purchase(s)?

You can either return the items to your local store with the receipt that was enclosed in your shipment or we will e-mail you a return shipping label we can return the item(s) for you for $5.99 to cover return shipping.

What is the tax rate for my purchase?

Suddenlee makes purchases in New York City. When an order is submitted the estimated NYC tax rate of 8.875% is used. The final charge will reflect the actual sales tax that was paid on each item. Clothing and footwear items priced under $125 are tax free in New York City.

What happens if my shipment does not arrive the next day?

All orders that are placed by 1pm EST and that we confirm by 5pm EST are guaranteed for delivery to you the next day. In the event that you do not receive your order as guaranteed, you may be eligible for a free one-month extension. Extensions are limited to one per month and 12 for an annual membership.